Last Updated: November 28, 2025
This Privacy Notice explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy in accordance with applicable privacy laws and international privacy standards.
By using this website or our services, you consent to the collection and use of your information as described in this Privacy Notice.
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Information We Collect
We may collect different types of information depending on how you interact with our website and services.
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Personal Information
We may collect the following personal information, depending on the forms you complete or services you request:
Contact Details
- Name
- Email address
- Telephone number
- Mailing address
Employment & Application Information
- Employment history
- Resume and uploaded documents
- Educational background
- Professional references
- License and certification information
- Date of birth (employment section)
- Emergency contact details (if submitted)
Service & Care-Related Information
- Appointment details
- Care preferences or service requirements
- Insurance information (if submitted through referral or contact channels)
Additional Information You Provide
- Any details voluntarily submitted in contact forms or inquiries
- Messages, feedback, or correspondence
- Uploaded documents
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Technical Information
We may collect:
- IP address
- Browser type and basic metadata
- Device identifiers
- Pages visited, time spent, links clicked
- General location based on IP
- Cookies and tracking information
How We Use Your Information
We use your personal information for:
- Responding to inquiries
- Scheduling and managing care services
- Processing employment applications
- Providing requested home care or home health services
- Communicating with clients, caregivers, or applicants
- Sending confirmations or service-related updates
- Maintaining internal business operations
- Improving website performance
- Conducting compliance, regulatory, and safety functions
- Preventing fraud and ensuring system security
Legal Basis for Processing
We process information based on:
- Your consent
- Contract performance
- Legal obligations
- Legitimate business interests
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Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience and analyze usage patterns.
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness
- Preference Cookies: Remember your choices and settings
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Sharing Your Information
We do not sell, rent, or trade your personal information.
We only share information when necessary for our operations, including:
Service Providers and Business Partners
- Background check vendors (employment-related)
- Website hosting and analytics providers
- Customer support tools
- Marketing or communication platforms (non-SMS)
- Legal, accounting, or consulting professionals
Regulatory or Legal Requirements
We may disclose information to comply with:
- Laws or court orders
- Government or regulatory requests
- Fraud investigation
- Threats to safety
Business Transfers
If involved in a merger or acquisition, information may be transferred accordingly.
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SMS Privacy Notice
We may use SMS text messaging to send scheduling updates, appointment reminders, service notifications, and other important communications to individuals who have provided consent.
We collect only the mobile phone number and message interaction details needed to send these texts. SMS consent is never shared or sold and is used solely for communication between Reliable Home Care Providers, Inc. and the individual.
Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by texting STOP and request assistance by texting HELP.
For complete details about how SMS information is collected, used, and protected, please review our SMS Terms & Conditions page.
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International Data Transfers
Your information may be processed and stored in countries outside your own, including the Philippines and other countries where our service providers operate. These countries may have different data protection standards.
When we transfer information internationally, we implement safeguards such as encryption, access controls, and contractual protections with our service providers to ensure data is protected in line with applicable privacy laws.
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Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security Measures Include:
- Secure data transmission (SSL/TLS encryption)
- Access controls and authentication systems
- Regular security assessments and updates
- Staff training on data protection
- Incident response procedures
Important: While we implement strong security measures, no internet transmission is completely secure. Please exercise caution when submitting personal information online.
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Sensitive Personal Information
In some cases, we may collect sensitive personal information to fulfill specific services. This may include health-related data, such as allergies, symptoms, or other relevant medical information, when necessary to fulfill your request or provide specific services.
Types of Sensitive Information We May Collect
- Health-related information (medical conditions, symptoms, allergies)
- Dietary restrictions or accessibility requirements
- Other sensitive information you voluntarily provide through specialized forms
Legal Basis and Protection
Sensitive personal information is collected only when:
- Necessary for the specific service you requested
- With your explicit consent
- In accordance with applicable data privacy laws
Special Handling
Sensitive data is subject to enhanced security and confidentiality safeguards, including:
- Additional access and security controls to protect confidentiality and integrity
- Strictly limited access to authorized staff only
- Storage and transmission using appropriate safeguards (e.g., secure protocols, restricted systems)
- Processing in accordance with applicable privacy laws and regulations
- Retained only as long as necessary for the specified purpose, consistent with our retention schedule and legal obligations.
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Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Notice or as required by applicable law.
Retention Periods
We retain different types of information for different periods based on the purpose for which it was collected and applicable legal requirements. Generally:
- Contact inquiries and communications: Retained as long as necessary to respond to your inquiry and provide ongoing support
- Service-related information: Retained for the duration of our business relationship and as required by applicable laws
- Marketing communications: Retained until you opt out or withdraw consent, plus a brief period for processing
- Website usage and analytics data: Retained according to our analytics service providers’ policies and industry standards
- Legal and regulatory compliance: Retained as required by applicable laws and regulations
Specific retention periods may vary depending on the nature of our services, your relationship with us, and applicable legal requirements. When information is no longer needed, we securely delete, anonymize, or destroy it according to our data retention procedures.
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Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
General Rights
- Access, Correction, and Deletion: Request a copy of your personal information, correct inaccurate information, or request deletion (subject to legal exceptions)
- Restriction: Request that we limit how we use your information
- Portability: Request your information in a portable format
- Objection: Object to certain uses of your information
- Withdraw Consent: Withdraw previously given consent at any time
Marketing Communications
You can opt out of marketing communications at any time by clicking the unsubscribe link in marketing emails, or you can contact us using the communication methods provided on the website where your data was collected.
How to Exercise Your Rights
To exercise these rights, please contact us using the communication method provided on the website where your data was collected. We will respond to your request within the timeframe required by applicable law.
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California Privacy Rights (CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Rights Act (CPRA), including the right to:
- Know: Request information about the categories and specific pieces of personal information we have collected about you
- Delete: Request deletion of your personal information, subject to legal exceptions
- Correct: Request correction of inaccurate personal information
- Opt-Out: Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising
We do not sell or rent your personal information in exchange for money. However, we may share identifiers (such as IP addresses or cookies) with analytics and advertising partners, which may be considered “sharing” under CPRA.
To exercise your CPRA rights, including opting out of data sharing, please contact us using the “Do Not Sell/Share My Personal Information” link available on our website. We will not discriminate against you for exercising your privacy rights.
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Children’s Privacy
Our website and services are generally not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent.
If our services are specifically designed for children or families (such as pediatric care, educational programs, or family services), we may process limited personal information from minors when necessary to fulfill specific service requests such as appointment scheduling, enrollment, or consultations. In such cases, verifiable consent from a parent or legal guardian will be required, appropriate safeguards will be applied, and parents will be able to access or request deletion of their child’s information. These practices are carried out in compliance with applicable children’s privacy laws, including the U.S. Children’s Online Privacy Protection Act (COPPA).
For websites or services clearly intended for adults (18+ services), individuals under 18 should not submit personal information.
If we become aware that we have collected personal information from a child without required consent, we will take appropriate steps to delete the information promptly.
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Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will:
- Notify affected individuals within the timeframe required by applicable law
- Report to regulatory authorities as required
- Take immediate action to contain the breach and prevent further unauthorized access
- Provide information about what happened, what information was involved, and what steps we are taking
We are committed to transparency and will provide required notifications in line with applicable legal timelines
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Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our data processing practices, new legal requirements or regulatory guidance, technology updates or new services, and business operational changes.
When we make updates, we will post the revised Privacy Notice on this page and update the “Last Updated” at the top of the document.
For significant changes that affect your rights or how we handle your information, we will provide additional notice (such as by email or a website banner) and, where required by law, obtain your consent.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or how your personal information is handled, please contact us using the communication method provided on the website where your data was collected.