Last Updated: November 28, 2025
Reliable Home Care Providers (“we,” “our,” “us”) uses SMS (text messaging) to communicate efficiently with clients, caregivers, applicants, and visitors. By providing your phone number and agreeing to receive SMS messages, you consent to these Terms and Conditions. The information below explains how we manage SMS communication and your rights when receiving messages from us.
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Consent to Receive SMS Messages
By providing your phone number and consenting to receive SMS messages, you authorize us to send text messages to the number you provided.
We do not share, sell, or disclose mobile numbers, SMS consent, or SMS-related data to any third party or affiliate for marketing or promotional purposes. All information collected through SMS communication is kept confidential and used solely to provide requested services or respond to direct inquiries. We take appropriate measures to safeguard your information.
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How to Opt In (Opt-In Language)
When submitting an online form or providing your phone number, you may see a statement such as:
“By providing your mobile number and checking this box, you consent to receive SMS messages related to appointment reminders and confirmations, scheduling updates, care coordination, important administrative or safety alerts, responses to inquiries, employment or onboarding communication, and service announcements. Message frequency may vary based on your interaction with us. Reply STOP to unsubscribe or HELP for assistance. Message and data rates may apply.”
You may also provide verbal consent to our staff or enroll through an online or paper form.
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Types of SMS Messages You May Receive
If you consent to receive SMS messages, you may receive communications such as:
- Appointment reminders and confirmations
- Scheduling updates or follow-up notifications
- Care coordination messages
- Important administrative or safety alerts
- Responses to general inquiries
- Employment or onboarding communication
- Announcements regarding available services
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Message Frequency and Fees
The number of messages you receive may vary based on your services, requests, or communication needs.
You may generally expect 1–4 SMS messages per week, though this may vary during periods of high communication.
Message and data rates may apply based on your mobile carrier plan. Reliable Home Care Providers is not responsible for any charges billed by your carrier.
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How to Opt Out
You may stop receiving SMS messages at any time:
- Text STOP to any message (this unsubscribes you from all future messages).
- Call us at 847-883-8555 and request removal from SMS communications.
- Decline or leave the SMS consent box unchecked on any forms.
After opting out, you may receive one final confirmation message stating you have been unsubscribed.
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Need Help With SMS?
If you need assistance:
- Text HELP in response to any of our messages.
You will receive a message with contact information:
“For assistance, please contact us at 847-883-8555 or info@rhcpinc.com. Message and data rates may apply.”
You may also visit https://www.rhcpinc.com/contact-us for additional support.
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Privacy and Data Use
Your information is handled in accordance with our Privacy Policy, which explains how your data is collected, used, and protected.
You can view our Privacy Policy at: https://www.rhcpinc.com/privacy-notice
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Additional Options
If you do not wish to receive SMS messages, simply do not check the SMS consent box on any forms or notify us directly.